FAQS

ORDERS

How do I place an order?

Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart". You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

Do I have to have an account to place an order?

No, accounts are totally optional.

Can I purchase multiple products in a single order?

Yes! You can choose as many item(s) as you want, just click "Add to Cart" and go back to the product page you are interested in and click "Add to Cart" on that item as well before proceeding to "Check Out" or "PayPal" to finalize your order.

Can I ship the products to an address that does not match my billing address?

Yes, definitely! During the checkout process you are able to enter any shipping address and specify a different billing address.

How do I know that my order is confirmed?

Immediately after placing your order you should receive an email notification at the email you entered during the checkout process.

Can I change or cancel my order?

If you are getting nervous about taking this big step into a e-commerce relationship with us it’s okay, commitment is scary. Email us and our customer service team will help you out with your cancellation.

Orders that are already in the process of being shipped cannot be cancelled.

PAYMENTS

What Payment Methods do you accept?

We securely accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do apologize that personal checks, money orders, direct bank transfers, debit card payments, or cash on deliveries (C.O.D) are not accepted on our website.

I’ve been charged multiple times, what do I do?

Please confirm if you received an email confirmation via the email address you entered. If you see multiple pending charges on your bank statement they will drop off your account in a few business days depending on your bank’s institution. Please contact your bank if you have any further questions regarding the pending charges. Please be sure the billing address you are providing us is matching the exact billing address associated with your credit card and only click the submit button once to prevent multiple charges.